Improve Efficiency
ALL-ENCOMPASSING SOLUTIONS
Discerning Solutions goes beyond automation implementation and custom software creation to deliver precisely tailored solutions for your business. Our aim is to diminish costs, minimize human errors, and elevate both customer and employee satisfaction. We specialize in tailoring solutions to cater to the distinctive needs of businesses, regardless of their size.
Automation
Automation stands as a strategic pillar for enhancing operational efficiency within your business by mitigating labor costs, minimizing errors, ensuring consistency, and optimizing overall efficiency. At Discerning Solutions, we specialize in aligning your business with the most fitting attended, unattended, and hybrid automation solutions to maximize these benefits. Our tailored approach ensures a seamless integration of automation into your processes, elevating productivity and precision across your operations.
Custom Software
Discerning Solutions collaborates with businesses to assess and leverage opportunities for technological enhancement. Our engagement spans executives, management, and front-line workers, aiming to cultivate a thorough comprehension of the business’s essential needs, pain points, and desirable enhancements.
Cloud
Harnessing optimal cloud-based solutions empowers businesses to swiftly scale up or down as needed. Discerning Solutions specializes in assisting both new companies in establishing their infrastructure and existing companies in seamless cloud migration processes.
IVR & Chat Bot
Agent interactions represent the most significant cost for call centers. Substantially reducing expenses and enhancing customer satisfaction can be achieved by handling a measurable percentage of interactions through self-service solutions. Discerning Solutions offers the implementation of an IVR, SMS chatbot, and/or web portal for your business, seamlessly integrating with minimal adjustments to your phone system, CRM, or any existing infrastructure.
Solution Selection
Discerning Solutions comprehensively analyzes your business’s needs and pain points, facilitating engagement with vendors to evaluate their products/services. Through a systematic scoring process that assesses the alignment of your requirements with the capability of vendors’ products, we generate a heat map. This heat map offers clear insights into which products/services emerge as strong contenders for your business.
Consulting
The Discerning Solutions team brings extensive experience across various domains. Beyond aiding your business in identifying and implementing solutions to enhance efficiency, we also offer expertise in additional areas, including cybersecurity, cloud services, migrations, and more.
EDI
Numerous businesses continue to rely on manual processes for data exchange with their partners. Discerning Solutions offers support in implementing Electronic Data Interchange (EDI) solutions, streamlining processes to enhance efficiency and eliminate errors.